How do I sell an AI receptionist to a business that already has a receptionist or answering service?

Most successful businesses already have a receptionist or answering service, and an owner's first reaction is often that they cannot replace the person who has worked for them for years. Votel recommends not trying to replace that person at first. Focus on what is not covered: the receptionist takes a lunch break and leaves at a set time, so offer to pick up the calls they miss then. Once the owner sees it work, they realize the person can be moved to other work. Treat it as a two step process so the owner sees results first.

If a business already has an answering service that covers its calls, offer another solution instead, such as review requests or lead qualification. Keep two or three solutions ready in your standard pitch so the conversation is never a simple yes or no.